Refund policy

Return and refund policy

Made to order

Every piece is built by hand for one customer after the order is placed. Nothing is pre-made or restocked.

What's covered

• Damaged in transit — free replacement, no return required
• Defect in materials or craftsmanship — replacement or full refund
• Cancelled before production begins — full refund

What's not covered

• Change of mind after production has begun

Once we start building your piece, the materials and work committed to it can't be recovered or resold. We always confirm before production starts, so you know where that line is.

How to make a claim

Email photos of the piece and its packaging within 7 days of delivery to maisonfracture@outlook.com. We reply within 1 to 2 business days.

Special circumstances

Situations vary. If something has gone wrong that isn't listed here, email us. We review every case individually.